About Shana Frey
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Shana Frey has over 15 years of experience in Telecommunications, Contact Center Implementations and IT Project Management, beginning with an Internet startup where she started as a Facilities Project Manager in 1996. She was introduced to telecommunications when she was asked to help manage the purchase and implementation of a new PBX while also managing a space buildout and a move into a new facility.
She took to the telecommunications field like a fish to water, and within a short time was the Telecommunications Manager for this Internet startup, leading the telecommunications activity as the company grew to 33 offices and 3 call centers. Shana has also managed a technical support team that supported over 40,000 business customers, so she truly understands the needs of a contact center.
Shana’s experience includes implementations with Siemens, Avaya and Cisco VoIP solutions.
Active projects include:
Past projects include:
For a complete Summary of Qualifications, or to discuss a telecom project you would like assistance with, please call Shana at (858) 414-2796 or submit your request through the Contact form.
She took to the telecommunications field like a fish to water, and within a short time was the Telecommunications Manager for this Internet startup, leading the telecommunications activity as the company grew to 33 offices and 3 call centers. Shana has also managed a technical support team that supported over 40,000 business customers, so she truly understands the needs of a contact center.
Shana’s experience includes implementations with Siemens, Avaya and Cisco VoIP solutions.
Active projects include:
- Project management for the San Diego Airport Authority through Packet Telecom: Planning and implementing an Emergency Crash / Red Phone system using an Avaya system.
- Implementing and managing IT and Telecom Support for San Diego Chamber of Commerce, American Kiosk Management and other customers through Total Tech. Telecom support includes call accounting, ACD reporting, and unified messaging on traditional PBX systems, including NEC and Mitel, and on a hosted VoIP solution.
Past projects include:
- Post-cutover Support / Help Desk for a Cisco UC implementation at Kaiser-Ontario.
- Project planning for a Cisco UC implementation for a well-known restaurant chain.
- Training and post-cutover support for a San Diego County unified messaging rollout.
- Needs analysis, call flow design, development and implementation of test plan and end-user training for a Cisco Call Manager implementation for the Technical Support team at Websense.
- Telecom Management for Citysearch, an online city guide. Included roll out of 3 call centers and telephone systems for 33 offices.
- Project Management of software implementations for City of Colorado Springs, Susquehanna Casinos, Palm Beach State College, Washington Hospital Healthcare System, Fairfax County School District, Premiere Global, and Entertainment Partners.
For a complete Summary of Qualifications, or to discuss a telecom project you would like assistance with, please call Shana at (858) 414-2796 or submit your request through the Contact form.